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FAQ

1. Who is Dentopia?
Dentopia is an online dental clinic suppliers that offer quality and good value products & services to the customers. We strive to achieve the highest standard quality to support dental clinics all over Malaysia.

 

2. Why choose Dentopia?
We strongly believe that, bringing the supply platform online will greatly helps the dental community. Choosing us will bring many major benefits to your clinic such as easier and faster restock process, available 24/7, more convenient and transparent when looking for a product etc... All of this made possible thanks to the features in our online shop.

 

3. What products is available in Dentopia?
We have multiple categories of products available. This category are: Clinic Organizers, Composite & Cement, Disinfectant, Disposable, Endodontics, Evacuation, Gloves & Dam, Impression, Infection Control, Preventive, Sundries, and Whitening.

 

4. How do I receive my orders?
We are working with courier company to ship the item to you. The process usually take 2 to 3 working days for West Malaysia and 7 to 10 working days for East Malaysia. Alternatively, you may also self pick-up the order from our warehouse.

 

5. How can i purchase the product from your website?

  1. Sign up/Log in to your account on Dentopia website.
  2. Go to the products you wish to purchase and click “Add to cart”.
  3. After all item is add to cart, click "check out" to proceed with the payment.
  4. Fill in the necessary information such as Name and Delivery Address and click “next” button.
  5. Select the shipping method for your order and click “next” button.
  6. Choose your preferred payment method and click “next” button.
  7. Reconfirm all your details provided. 
  8. Check and agree on the terms and conditions.
  9. Click “Confirm Order” to complete the order.

 

6. What are the acceptable payment method?

  • Online banking via Ipay88 (Visa/Mastercard/Credit/Debit) 
  • E-wallet (Touch 'n Go, Boost, GrabPay)
  • Bank Transfer/Cheque

 

Bank : CIMB Berhad
Bank Account : 800 98 63 896
Account Name : Dentopia Sdn Bhd

 

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

 

You may scan and email us the above info to email address : admin@dentopia.com.my or forward the payment slip to us at +6018-221 8838.

 

Note: Your purchased products will not be delivered until we have this confirmation.

 

7. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM).

 

8. What if I forgot my account password?

  • Click on “Lost Password?” and fill your email that used to register the account in the box.
  • A verification token will be sent to your email. Once you have received the token, you will be able to choose a new password for your account.

Still have questions?
You may reach us via support@dentopia.com.my for us to clear your doubts.